Course Content
Fundamentals of Performance Management
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Basic Concepts in Performance Management
Components of Performance management
Components of Competencies
Development aspect
Planning Phase & Goal Setting
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Performance Management Process and performance planning
Job Design
Job Analysis
Monitoring & Feedback
Effective monitoring and feedback are essential components of performance management. This training equips participants with practical frameworks, tools, and skills to observe performance, provide constructive feedback, and support employee growth.
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Monitoring & Coaching (Phase 2)
Feedback Models (SBI and Feedforward)
Documentation and Observation Tools
Coaching vs Supervision
Evaluation Phase & Performance Issues
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Performance Evaluation (Phase 3)
Steps in Performance Evaluation
Common Rating Errors and Biases
Evaluation Meetings and Difficult Conversations
Leadership, Motivation, and Development
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Supervisory Communication & Leadership Skills
Motivation Strategies and Recognition
Performance Management (Telesom Model)
Closing – Building a Culture of Accountability
Performance Management

Supervisory Communication & Leadership Skills

Goal: Transitioning from “Boss” to “Leader” through effective interaction.

  • The 3 C’s of Communication:

    • Clarity: Giving clear instructions and setting SMART expectations.

    • Consistency: Ensuring the message remains the same across the team.

    • Compassion: Using Emotional Intelligence (EQ) to understand team needs.

  • Active Listening:

    • Listening to understand, not just to reply.

    • Techniques: Paraphrasing, open-ended questions, and non-verbal cues.

  • Feedback Loops:

    • The SBI Model: Situation, Behavior, Impact (How to give constructive feedback without attacking the person).

    • Praising in public vs. Correcting in private.

  • Situational Leadership:

    • Knowing when to Direct (tell), Coach (sell), Support (participate), or Delegate (empower) based on the employee’s skill level.

 

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