Monitoring & Coaching (Phase 2)

1.1 Purpose of Monitoring

• Track performance progress against goals

• Identify challenges early

• Provide ongoing support

• Ensure alignment with standards and expectations

1.2 Key Activities in Monitoring Phase

✔ Regular check-ins
✔ Reviewing performance data
✔ Observing behavior and outcomes
✔ Clarifying tasks and expectations
✔ Documenting progress or gaps

1.3 Coaching During Monitoring

Coaching helps employees develop competencies through guidance, support, and continuous improvement.

Principles of Effective Coaching

• Focus on strengths and opportunities

• Ask guiding questions (not just giving instructions)

• Encourage self-reflection

• Provide timely and specific input

• Empower employees to find solutions

Types of Coaching Conversations

1. Development Coaching – improving long-term skills

2. Performance Coaching – addressing immediate issues

3. Supportive Coaching – motivating and encouraging