Course Content
Fundamentals of Performance Management
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Basic Concepts in Performance Management
Components of Performance management
Components of Competencies
Development aspect
Planning Phase & Goal Setting
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Performance Management Process and performance planning
Job Design
Job Analysis
Monitoring & Feedback
Effective monitoring and feedback are essential components of performance management. This training equips participants with practical frameworks, tools, and skills to observe performance, provide constructive feedback, and support employee growth.
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Monitoring & Coaching (Phase 2)
Feedback Models (SBI and Feedforward)
Documentation and Observation Tools
Coaching vs Supervision
Evaluation Phase & Performance Issues
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Performance Evaluation (Phase 3)
Steps in Performance Evaluation
Common Rating Errors and Biases
Evaluation Meetings and Difficult Conversations
Leadership, Motivation, and Development
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Supervisory Communication & Leadership Skills
Motivation Strategies and Recognition
Performance Management (Telesom Model)
Closing – Building a Culture of Accountability
Performance Management

Performance Management (Telesom Model)

Goal: Mastering the tools of assessment and the Distribution Curve.

  • The Telesom Performance Management Cycle:

    1. Planning: Setting Key Performance Indicators (KPIs) at the start of the year.

    2. Monitoring: Continuous check-ins (not just once a year).

    3. Reviewing: The formal appraisal meeting.

    4. Rewarding/Improving: Salary adjustments or Performance Improvement Plans (PIPs).

  • Mastering the Appraisal Forms:

    • How to document evidence (avoiding “Recency Bias”—judging only the last month of work).

    • Aligning individual goals with Telesom’s corporate strategy.

  • Understanding the Distribution Curve (The Bell Curve):

    • The Concept: In any large group, performance usually falls into:

      • Top Talent (Exceeds Expectations): ~10-20%

      • Core Performers (Meets Expectations): ~60-70%

      • Low Performers (Needs Improvement): ~10-15%

    • Managerial Responsibility: How to make tough decisions to fit the curve fairly and how to communicate a “Meets Expectations” rating as a positive result to the core team.

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