1.SBI Model (Situation – Behavior – Impact)

A simple and objective tool for giving clear feedback.

How SBI Works

• Situation: Describe when/where the behavior occurred

• Behavior: Describe the observable action (no judgment)

• Impact: Explain the effect on the team, work, or customer

Example

• Situation: “In yesterday’s meeting…”

• Behavior: “…you interrupted the client while they were speaking…”

• Impact: “…this made the client feel unheard and slowed decision-making.”

2. Feedforward Model

A future-focused feedback approach created by Marshall Goldsmith.

Key Principles

• Focus on what the person can do next time

• Avoid dwelling on past mistakes

• More positive and motivating

• Encourages collaboration

Example

“Next time during client meetings, try pausing before responding. This will help the client feel more engaged and respected.”