Course Content
Fundamentals of Performance Management
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Basic Concepts in Performance Management
Components of Performance management
Components of Competencies
Development aspect
Planning Phase & Goal Setting
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Performance Management Process and performance planning
Job Design
Job Analysis
Monitoring & Feedback
Effective monitoring and feedback are essential components of performance management. This training equips participants with practical frameworks, tools, and skills to observe performance, provide constructive feedback, and support employee growth.
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Monitoring & Coaching (Phase 2)
Feedback Models (SBI and Feedforward)
Documentation and Observation Tools
Coaching vs Supervision
Evaluation Phase & Performance Issues
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Performance Evaluation (Phase 3)
Steps in Performance Evaluation
Common Rating Errors and Biases
Evaluation Meetings and Difficult Conversations
Leadership, Motivation, and Development
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Supervisory Communication & Leadership Skills
Motivation Strategies and Recognition
Performance Management (Telesom Model)
Closing – Building a Culture of Accountability
Performance Management

Development aspect

Development aspect is  a set of planned interventions aimed at addressing and

giving remedial action to resolve deficiencies in employee skills and capabilities that

impact on the performance ( IDPS).

• These include formal training, coaching, self development, on the job training etc.

• It is measured by observing the behavioural changes before and after intervention

and the enhancement in the performance level achieved.

 

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