In today’s dynamic business environment, the role of team managers in call centers is paramount in steering their teams towards excellence. The Call Center Coaching Training is meticulously crafted for team managers with the primary objective of honing their coaching skills. This course will arm you with the most effective strategies, tools, and techniques to guide your agents proficiently. By the end of this training, managers will be adept at ensuring their teams not only achieve their Key Performance Indicators (KPIs) but also provide an unparalleled customer experience during every interaction.